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Bank Service Counters Web Based Queue Management System QMS Queuing Ticket Machine
Clinic/Bank digital queuing kiosk system qms queue management system
Digital queuing system
Intensive development of the service market poses challenges to improve the quality of customer service.
If a company has to deal with large and regular flows of visitors, the primary task of service improvement is the convenience and speed of service. Queue management system (QMS) successfully copes with this task.
Digital queue is a software and hardware complex that solves the problem of visitor flow distribution by type of questions and the time spent in the queue, creating comfortable conditions for waiting process. The main purpose of the complex is to organize the waiting process up to the service receipt by informing the visitors about the place in the queue and waiting time.
The digital queue management system is designed to create maximum convenience both for the client and for the service personnel.
Complicated tasks are in front of the institutions serving huge population flow:
Queue management system will be useful primarily for any service sector companies: post office, banks, Internet access providers, communications service providers, medical institutions, enterprises of the tourism sector, centers of public institutions for servicing the population, logistic distribution centers and many others.
The algorithm of operation of the digital QMS is simple and does not require much time and intellectual efforts of its acquisition.
Ticket Kiosk Terminal
At the entrance to the institution the information terminal of the digital queue is installed to register the visitors. Before receiving the necessary service, the visitor chooses an appropriate menu item on a touch screen of the terminal, and then he/she is registered in the queue and receives a ticket with a queue number. Having entered the waiting area your visitor observes the central display, on which the information is updated and accompanied by the sound signal of servicing.
An electronic queue program with a customer call function is installed on employees' computers, where the serial number of the coupon in the service queue is displayed. Using the remote control, the operator calls the next client, about which there is a notification on the central panel and the board of the reception desk.
Statistics of the digital queuing system
Digital queuing system allows monitoring of ongoing work and collecting statistics over a period of time. black; mso-ansi-language:
For example:
From now on, staying in any organization will cease to be a tiresome and exhausting process both for the visitors and the servants.
Technical Specification for 17 inch Queuing Ticket Machine
Cabinet | All in one cold steel kiosk cabinet |
LCD Display | 17” LCD Display with resolution of 1280*1024 |
Touch Screen | 17” IR Touch Screen |
Thermal Printer | 80mm Epson Thermal Printer with auto cutter |
PC Configuration | CPU: Intel 2.41Ghz,2G DDR3 64G SSD ,6 USB port Windows 7/10 Operation System installed |
Speaker | Inbuilt amplifier and 2 speakers for ticket number calling voice in Arabic/French/Russia/English etc multiple language |
Power Supply | 110V-240V |
Queue Management System | 1.Queue Management System software: control and manage the queues, can realize the function of Multiple language calling and Multiple language translation, and can realize the report statistic function 2.Interface and language and ticket format can be customized, and you can add logo or some other information on the ticket, like time, waiting people, the information can be editable |
Shangxu Complete Queue Management System Software
Unicode Queue Machine Software | |
Item | Function |
1. Queue Controller System Program | Control the whole system |
2. Queue Management Platform software | Custom set up the queue machine |
3. Ticket Issuer Software | take a queue number ticket and can customize the background picture and button picture and can design the button position and etc |
4. Queue Report System Software | give out enough useful reports |