Q1. Can I have a sample order for led light?
A1: Yes, we welcome sample order to test and check quality. Also,
mixed samples are acceptable.
Q2.What about the lead time?
A2: It depends on the quantity or the products. Sample needs 3-5
days, mass production time needs 1-2 weeks for order more quantity.
Q3. How do you ship the goods and how long does it take to arrive?
A3: We often ship by DHL, UPS, FedEx,EMS or TNT. It usually takes
7-15 days to arrive. Airline and sea shipping also can optional.
Q4. How to proceed an order for led light?
A4: Firstly, let us know your requirements or application. Secondly
, We quote according to your requirements or our suggestions.
Thirdly, customer confirms the samples and places deposit for
formal order. Finally, we arrange the production.
Q5: Do you offer guarantee for the products?
A5: Yes, we offer 2 years warranty to our products.
Q6: How to deal with the faulty?
A6: Firstly, Our products are produced in strict quality control
system and the defective rate will be less than 0.2%. Secondly,
during the guarantee period, we will send new lights with new order
for small quantity. For defective batch products, we will repair
them and resend them to you or we can discuss the solution
including r e-call according to real situation.