Q1: I am a novice foreign trade, how to finish an order?
A1: First of all, you can contact us by email . our professional
staffs will answer you any questions, or, you can direct online orders according to
your own requirements.
Q2: What's the order process?
A2: Submit design(you) > submit the quotation(me) > confirm
to order and pay mould cost (you) > Create the artwork (me)
> Approval (you) > full payment or a half payment(you) >
Production + Shipping after reveive the full payment (me)
Q3: Can I get a product sample?
A3: Yes, of course. We will make samples after you paid set up
cost. And we will take pictures for you to check.
If you need physical samples, we will send you by freight collect.
Q4: I'd like to know the specific delivery process.
A4: We will provide you tracking number at the time of shipping. It
could be following on internet.
Q5: Can you make glitter, glow, epoxy items?
A5: Yes, we can.
Q6: I need some urgently, how fast can you produce it?
A6: For most items, it will need only 4-7 days when in a rush.
Depending on your item, we will check the schedule and get a
fastest production time for you.
Q7: I received, but it’s wrong, how could I do?
A7-1: If you provided the wrong information and cofirmed the wrong
artwork or production plan, then sorry you will afford to re-make
them.
A7-2: If we made products wrong with our artwork or production
plan, we'll re- make for you freely.