Product Details
Service Center Eletronic Queue Management System With Virtual
Software Call Terminal
Queue Management
Customers are the most key component for organization.
Our Queue Management System is an effective & systematic
solution designed to ensure disciplined & guided customer
experience. It provides options to the organization for promoting
information among the waiting customers. The system enables the
center manager with statistics on waiting customers and with
advanced administrator module and real time reports
Benefits
- For the customers / visitors
- Guiding in selection of the exact services and forwarding to the
right service desks
- Giving a comfort that the process is systematic
- Allowing free waiting time before service call announcement
For the organization
- Service staff will know the reason of the visit prior arrival of
customer
- Categorization of the services / customers and manage it
accordingly
- Optimum resource allocation through statistical analysis
- Improvement of the service quality of the staff through better use
of skills
Key Features
- Service will be selected by touch screen
- Multi-lingual support for kiosk and voice announcement
- Time based service pledge management with receipt print
- Support single / multiple selection of services at the time of
dispensing the token
- Configurable token content printing options
- Digital signage
- Categorizes the customers with prioritizing the services
- Facility to redirect / reassign between service to service, counter
to counter
- Branch management console for defining and managing service
counters to adjust queue
- Can push token to specific teller
- Missing token management
- Easy configuration of the services, desks, persons and priority of
the token assignment
- Customize menu expandability option for customer interface
- Supports to change the promotional messages
- The report can be exported in Excel and can print it out
- Auto shut down from kiosk
- The system runs in Windows OS
Industry Usage
Our Queue Management System can be used for the following industry
- Bank
- Telecom
- Hospital
- Service centers managed by both Government and private
organizations.
Touch Screen Token dispensation
Customer will choose the desired service through this token
dispenser. The service options would be shown in multi-language.
Once the customer chose the service, based upon the current status
of queue and their service nature, a token will be printed
indicating token no, counter no,number of waiting customer and any
promotional text.
Specification for Ticket Dispenser
Material Introduction | Coated With Cold Steel Material |
Display type | SAMSUMG |
Display size | 17 inch |
Best resolution | 1280X1024@75Hz |
LCD brightness | 300cd/square meter |
Touch screen type | Infrared touch screen |
Control host | Industrial grade 2.41 G/MEMORY 2G/Hard disk 500G/
2*RS-232/6*USB/integrated sound card and graphic card |
Ticket printing | EPSON 532 Thermal printer:support full and half cutting way:paper
width:80mm,printer life:150km: communication interface
type:parallel port.power supply voltage:AC220v±10% 50Hz:Max power consumption:follow 25W:cutter life time:1500000 times;printing speed:150m/s |
Power consumption/ supply | 200W - 450W/hour /AC220V±10% 50Hz |
Control panel | Power supply,Audio swith,Audio control |
Network interface | Plug connection using standard RJ45 network interface and internal
network |
Loudspeaker | High quality double channel speaker in the cabinet |
Package size | 1490X590X480mm |
Weight | 38kg |
Soft keypad
When the customer gets a printed token, the counter staff will call
the ticket number via the software call pad which installed in
their computer.The software keypad can realize the function of
"Call "Recall""Transfer""Special Call""Call Back" and etc
Multimedia Queue Number TV Display
It is considered for digital signage and notification platform to
the waiting customers. Apart from the options to display the token
numbers with respective serving counters; the options are there to
run different promotional materials such as advertising video or
picture as marketing tool.
Report System
The report viewers can use this console to get the reports based on
searching parameters. The reports have analysis with graphical
interfaces. It can be also exported in excel, doc or PDF format as
convenient.
Company Profile
ABOUT
SHANGXU is a company specialized in providing an integrated
complete queue management system solution,Digital Signage
Solution,Self Service Touch Kiosk Solution,Customer Feedback System
Solution and other related Solution to the community inclusive of
public and private industries,university, and commercial
organizations as well specialize in Banking, Government ,hospitals
and etc.
Our company holds a team of highly skilled and motivated people
with 10 years experience, focused on providing cost effective,
innovative and reliable solutions engineered and supported.
We focus to deliver 100% quality, on time service and post sales
service. 24x7 service is our backbone in the competitive industry.
We look forward be your best business partner.
Advatange
- Professional
- Good Service
- Affordable Price
- High Quality