Intelligent Bank 17 inch Touch Screen Token Number Queue Management System Solution

Queue System With Digital Signage

Shangxu Queue System runs on a parallel architecture that links the TCP/IP Network Switch to the ticket dispenser, Queue Server, Media Player Box and Virtual Call Terminals. Our system supports the full integration of queue management system with a customized 3 zone content management system.

Hardware diagram

QSIGNAGE is made up of:

• Queue management software to manage and control
• Vritual Call software for counter operator to call the ticket number (point of call)
• Multimedia ticket dispenser with numbered ticket vending device
• Led Counter Display – counter indicator and called number
• Alphanumeric multiline screen – calls recap display
• Optional LCD screen to broadcast advertising besides the called number
• Server (Optional)

Features

Our Queue System is a modular, flexible and intuitive solution that offers a range of fully integrated functions to simplify and automate the management of flows peaks in the two most important moments. The first one is the acceptance at the reception, the second is the service requested at the lab/ambulatory. Our system is a solution able to manage single- and double-flow queue management, so that users do not have to take a second ticket after the one at the reception. The system is a smart solution, able to give an effective welcome in open-to-public offices with simple and pleasant tools, to offer information and to sort users to the right counter, increasing the effectiveness of the communication related to products or services.

The solution combines some fundamental elements, like:

• welcome and direct to the services offered by Public Authority using a self-service kiosk with an interactive touchscreen display
• smartly control and centralized management based on the elaboration of the data gathered
• multimedia communication on a big display for the queueing citizen
• robustness and reliability

Virtual call terminal with Counter Login/Logout

• Call ticket number
• Recall the ticket number
• Transfer the ticket number to Other Counter/Desk
• Store & Recall due to missing clients
• Number in queue size on the ticket

Centralized LCD display

• Split the screen to 4 Zone
• Content Management for Advertisment contents

Multimedia kiosk: ticket + infopoint

The ticket vending machine is Kiosk, a modern and elegant structure, white, easily accessible and suitable also for motory disabled people thanks to its height.
The kiosk can be located in different places and the system is able to manage all of the ticket vending machines in a unified way.

Recap Display for ongoing calls

LCD display located in different places and to visualize the progression of numbers and other information, such as multimedia infotainment and news tickers.

Counter display

Thanks to a LED or LCD counter display, it is possible to identify the number of the counter, coupling it with the called number and the service required. The information can be on a single or multiple line.

Points of call
Each operator, through his/her own terminal, will call the user at the counter and, in that moment, the number shown on the display will increase. The application is also able to show other information like how many people are queueing or indicating presence/non presence.

Server
The heart of the software's architecture is installed on a Microsoft server and, through a one and only backoffice the system administrator is able to manage the system configurations (ex. number of counters, kind of services, etc) and the operative data (profiles of users flows, statistics for time unit, etc.).

Benefits:-

FOR THE USER

Getting a better service
The digital totem where you can select the service and have your ticket printed, gives also clear and detailed information to support the user.

Reducing the chance of making a mistake
a more precise information given by the digital totem, helps users to choose the right service, decreasing the chance of making a mistake and of waiting in the wrong queue.

Reducing the sense of uneasiness
Thanks to the queue managing totem, the user can be given useful information before he gets to the counter, such as the documents he needs to bring there or the revenue stamp.

FOR THE LABS

Getting a better service
The digital totem where you can select the service and have your ticket printed, gives also clear and detailed information to support the user.

Reducing the chance of making a mistake
a more precise information given by the digital totem, helps users to choose the right service, decreasing the chance of making a mistake and of waiting in the wrong queue.

Reducing the sense of uneasiness
Thanks to the queue managing totem, the user can be given useful information before he gets to the counter, such as the documents he needs to bring there or the revenue stamp.

Giving always updated information.
LCD wall displays are real digital notice-boards where you can show in an easy and quick way news, bulletins and whatever you think it is useful.

Having a stable and robust system
The system was installed and tested in important national structures and turned out to be effective and robust.

Flexible and highly customizable system
The system easily suits the needs of the structure and this determines low costs of deployment and management.

Managing in a centralized way
The system allows the administrator to manage the whole structure from a unique console, so he can easily and quickly visualize all the displays/kiosks.

ABOUT

SHANGXU is a company specialized in providing an integrated complete queue management system solution,Digital Signage Solution,Self Service Touch Kiosk Solution,Customer Feedback System Solution and other related Solution to the community inclusive of public and private industries,university, and commercial organizations as well specialize in Banking, Government ,hospitals and etc.

Our company holds a team of highly skilled and motivated people with 10 years experience, focused on providing cost effective, innovative and reliable solutions engineered and supported.

We focus to deliver 100% quality, on time service and post sales service. 24x7 service is our backbone in the competitive industry. We look forward be your best business partner.

Advatange

• Professional
• Good Service
• Affordable Price
• High Quality