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| Issue | Probable Cause & Solution |
|---|---|
| Pump won't prime / No product comes out | - Not primed enough: Continue pumping. It can take many strokes for thick products. - Clogged nozzle: Remove the pump head and rinse the nozzle with warm water. - Dip tube not submerged: Ensure the bottle is upright and the tube reaches the product. |
| Product dribbles or leaks from nozzle | - Incomplete press: Ensure you are pressing the pump down fully and quickly. - Viscosity too low: The pump mechanism might be designed for a thicker product. |
| Pump feels "stuck" or hard to press | - Safety lock engaged: Check if the pump head needs to be twisted to unlock. - Product clog: Dried product can jam the spring mechanism. Soak the pump assembly in warm water to dissolve residue. |
| Pump doesn't return after pressing | - Broken spring: The internal or external spring is likely damaged. The pump assembly will need to be replaced. |
| Air comes out, but no lotion | - Bottle is empty. - Dip tube is bent or not reaching the remaining product. Tilt the bottle to submerge the tube. |