Atlanta is rated as a "beta+" world city that exerts a moderate
impact on global commerce, finance, research, technology,
education, media, art, and entertainment.It ranks in the top twenty
among world cities and 10th in the nation with a gross domestic
product (GDP) of $385 billion.Atlanta's economy is considered
diverse, with dominant sectors that include aerospace,
transportation, logistics, professional and business services,
media operations, medical services, and information
technology.Atlanta has topographic features that include rolling
hills and dense tree coverage, earning it the nickname of "the city
in a forest."Revitalization of Atlanta's neighborhoods, initially
spurred by the 1996 Summer Olympics, has intensified in the 21st
century, altering the city's demographics, politics, aesthetics,
Key Terms & Definitions
Agent—a small program used by MSPs to remotely gather information
about the status of machines and devices. Once installed, it allows
MSPs to manage systems, update programs, and resolve issues.
Backup and Disaster Recovery (BDR)—a combination of data backup and
disaster-recovery solutions that works cohesively to ensure an
organization's critical business functions will continue to operate
despite serious incidents or disasters that might otherwise have
interrupted them, or will be recovered to an operational state
within a reasonably short period.
Break/Fix—an older style for delivering IT services and repairs to
organizations in a fee-for-service framework. Essentially, a client
contacts a break/fix technician to request upgrades, maintenance,
or to resolve issues, and the technician bills the customer upon
completion of the work.
Fully Managed IT Services—Managed IT services that are coupled with
a Network Operations Center to proactively monitor systems, resolve
issues and perform work with a level of expertise and efficiency
unparalleled to other solutions.
Help Desk—a managed IT service offering that provides information
and technical support to end users. Some MSPs white label their
Help Desk services for the client SMB.
Information Technology (IT)—an enterprise solution for storing,
transmitting, creating, and using data through computing devices,
networks and telecommunications.
Infrastructure as a Service (IaaS)—an MSP offering to SMBs;
virtualized hardware over a cloud computing environment such as
server space, network connections, IP addresses, load balancers,
and other computer infrastructure with which clients can build
their own platforms.
Internet of Things—the emergent network of tangible objects and
products that contain software, sensors, and connectivity to the
Internet and/or private networks and can exchange information based
on standards set forth by the International Telecommunication
Union's Global Standards Initiative.
In House—the process where an organization hires its own IT service
providers and pays their salary, benefits, and further training, as
well as the infrastructure they oversee. This is typically an
extremely costly endeavor, and often businesses that try to procure
in-house IT lack the capabilities to fully service their system as
well as an inability to grow.
IT Channel—an industry-exclusive marketplace where VARs, MSPs, and
OEMs provide platforms, products and services to end users by
partnering with hardware and software vendors.
Labor Arbitrage—the phenomenon of decreasing end costs by utilizing
the abundant labor forces, education, and training of untapped
Managed IT Services—IT tasks and processes that are fulfilled by a
Managed Services Provider (MSP)—An IT professional (or IT
organization) that offers managed IT services.
Mobile Device Management (MDM)—a security platform used to monitor,
manage, and secure employees' mobile devices (laptops, smartphones,
tablets, etc.) that are deployed across multiple mobile service
providers and across multiple mobile operating systems being used
in an organization.
Platform as a Service (PaaS)—a virtualized platform within a cloud
environment that allows end users to develop and manage Internet
applications that would otherwise require a complex infrastructure
to launch apps.
Remote Monitoring and Management (RMM)—a platform utilizing a
collection of services and tools that can monitor, manage and
deploy solutions to servers and endpoint devices utilizing agent
software installed on endpoint systems.