Accept return for any quality issue, Full Refund will be honored
& Return shipping cost will be our responsibility. (100% money back)
A. Quality Issues
1. If our staff finds that the merchandise is defective as
described, you will receive a refund for the purchase price plus
shipping and handling fees.
2. If we find that the merchandise is not defective in any way or
has been misused, then the merchandise will be shipped back to you
with no refund.
B. Size Issues
Please be aware that due to the nature of the handwork required,
the finished gown may vary approximately 1" in either direction of
1. All dresses are made or come with margins for altering and
tailoring if desired. If the dress size did not arrive in the
specification as one ordered, one can choose to make the
adjustments at a local tailor, in which case we will reimburse the
tailoring costs as long as the costs does not exceed the original
price of the dress by 50%. If the tailoring costs exceed the
original price of the dress by 50%, we will reimburse only up to
the amount equal to 50% of the dress`s original cost.
2. We provide a modification service for our customers, who can
send back the dress and get the dress modified within 7 working
days. In this case, we are responsible for all shipping costs.
3. Customers can also return a dress with measurement errors, and
will receive a refund for the purchase price plus shipping and
1. To choose standard size, please kindly indicate the US, UK or
Europe Size standard clearly.
2. To make custom made size, if you do not know how to measure
yourself exactly, please ask tailor to help you to measure it
3. Since computer screens have chromatic aberration, especially
between CRT screen and LCD screen, we can not guarantee that the
color of our products will be exactly the same with the photographs
4. Import duties, taxes and charges are not included in the item
price or shipping charges. These charges are the buyer`s
5. There will be US$30.0 extra cost for plus size or complicated
changing design service on the model.
6. The offer is not including any accessories like veil, petticoat,
gloves, etc without special notice, if you want buy some
accessories, please kindly contact us when you place the order.
7. For the sake of timely delivery, it is deeply appreciated with
your kind providing the date of your wedding or party in the column
of "order remarks" when you proceeding.