Product Details
Customer Care Center Electronic IR Touch Queuing System Queue
Management Solution
Queue Management System
Overview
Queuing system is a solution to improve customer service. It helps
you to create solution for improving customer service and staff
optimization. System is meant to improve customer service
processes. Providing the customers with the information about the
place in queue when taking a number. System stores all data, which
can be used to analyze:
- the amount of customers
- response times
- servicing durations per sections
- employee working time
- calculate the amount of unsatisfied customers (who leave before
being served)
Feature
- Support for Multiple Language,such as
Arabic/French/Russia/English/Italian/Germany and etc even local
language
- Sub Service munu also supported
- The LED display can show ticket number announced
- A calling voice for ticket number will announce from the speaker
which inbuilt the ticket dispenser
- Real time report will generate and can export to excel and print it
out for better statistic and analysis
Benefits
- For Customers
Better time management. Customers no longer need to physically
stand around waiting for service. Now they are free to organize
their time, say, shopping in the mall, while they are on the queue
and be informed the approximately ready time.
- For Staff
Improve staff productivity and work more efficiency
- For Corporate
Improve brand image by providing customer care service. Useful
customer data enables corporate loyalty program.
Specification
Queue Ticket Machine Hardware
- PC Server with Dual Core with 2 GB RAM, 500GB SATA HD
- Install Windows 7/10 OS
- 17 inch IR Touch Screen LCD Display
- Thermal Printer
- Inbuilt amplifier and 2 speakers
•17 inch Touch Screen LCD display • Select Service Required. •
Ticket is printed with selected service name, ticket number,number
of waiting person, date & time,welcome message and advertising
text • Includes Real Time Reporting Features. • Built in Industrial
PC • Can Link to RS485 wired or wireless •Multiple Language support •Customizable
Cabinet | All in one cold steel cabinet |
LCD Display | 17” LCD Display with resolution of 1280*1024 |
Touch Screen | 17” IR Touch Screen |
Thermal Printer | 80mm Epson Thermal Printer with auto cutter |
PC Configuration | CPU: Intel 2.41Ghz,2G DDR3 500G HDD ,6 USB port Windows 7/10 Operation System installed |
Speaker | Inbuilt amplifier and 2 speakers |
Power Supply | 110V-240V |
Queue Management System | 1.Queue Management System software: control and manage the queues,
can realize the function of Multiple language calling and Multiple
language translation, and can realize the report statistic function
2.Interface and language and ticket format can be customized, and
you can add logo or some other information on the ticket, like
time, waiting people, the information can be editable |
Queue Software
- Queue Management System software: control and manage the queues,
can realize the function of Multiple language calling and Multiple
language translation, and can realize the report statistic function
- Interface and language and ticket format can be customized, and you
can add logo or some other information on the ticket, like time,
waiting people, the information can be editable
Company Profile
ABOUT
SHANGXU is a company specialized in providing an integrated
complete queue management system solution,Digital Signage
Solution,Self Service Touch Kiosk Solution,Customer Feedback System
Solution and other related Solution to the community inclusive of
public and private industries,university, and commercial
organizations as well specialize in Banking, Government ,hospitals
and etc.
Our company holds a team of highly skilled and motivated people
with 10 years experience, focused on providing cost effective,
innovative and reliable solutions engineered and supported.
We focus to deliver 100% quality, on time service and post sales
service. 24x7 service is our backbone in the competitive industry.
We look forward be your best business partner.
Advatange
- Professional
- Good Service
- Affordable Price
- High Quality